Privacy Policy
Last updated: November 15, 2026
TraxCall is a service of Joseph Distributing, LLC ("TraxCall," "we," "us"), 114 Black Road, Houston, TX 77015. We provide after-hours emergency call intake and technician dispatch to service businesses ("Customers"). This policy explains what information we collect, how we use it, and the choices you have.
Who this covers
- Callers who phone a Customer's after-hours line that TraxCall answers.
- Customer staff, such as technicians and supervisors, who receive dispatch calls and text messages from TraxCall.
- Visitors to traxcall.com.
Information we collect
- From callers: name, phone number, service address, a description of the emergency, and the call itself. Calls are answered by an AI voice agent and may be recorded and transcribed. The agent tells callers it is an automated after-hours line.
- From Customer staff: name, mobile number, role, and their replies to dispatch messages and calls.
- From visitors: if you email us or use the contact form on this site, we receive your name, email address and message. This website does not use advertising trackers.
How we use it
- To take the emergency request and send it to the Customer's on-call technician or supervisor.
- To connect calls, confirm which technician accepted a job, and escalate if no one answers.
- To keep records of calls and dispatch activity for the Customer, and to troubleshoot and improve the service.
- To respond to questions sent to info@traxcall.com.
We do not use call or text information for advertising, and we do not sell personal information.
Text messages
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. See our SMS Terms.
Who we share it with
We share information only as needed to run the service:
- The Customer whose line was called, and that Customer's authorized staff.
- Service providers that carry out the work for us, including telephone and messaging carriers (such as Twilio), voice AI and transcription providers (such as Retell AI), and hosting providers. They may process data only to provide their service to us.
- Authorities or other parties when the law requires it, or to protect safety, rights or property.
Storage and retention
Intake details are stored encrypted. We keep call and dispatch records for as long as the Customer needs them to run their business and meet their own record-keeping needs, then delete or anonymize them. Customers may ask us to delete records sooner.
Security
We use access controls, encryption of stored intake data, and signed requests between our service providers and our systems. No system is completely secure, but we work to protect your information.
Your choices
- Text messages: reply STOP to any message to opt out, or HELP for help.
- To ask what information we hold, or to ask us to correct or delete it, email info@traxcall.com. A caller's request may also need to go through the Customer whose line they called.
Children
The service is for businesses and is not directed to children under 13. We do not knowingly collect their information.
Changes
If we change this policy we will update the date above. Material changes affecting Customers will be sent to them directly.
Contact
Joseph Distributing, LLC (TraxCall)
114 Black Road, Houston, TX 77015
info@traxcall.com