SMS Terms and Opt-In
Last updated: November 15, 2026
These terms cover text messages sent by TraxCall, a service of Joseph Distributing, LLC, 114 Black Road, Houston, TX 77015.
What the program is
TraxCall sends operational text messages for after-hours emergency dispatch. Messages go to the technicians and supervisors of our business Customers (for example, a plumbing or restoration company). They are not marketing or promotional messages.
Types of messages
- New emergency job alerts with the caller's details and address.
- Prompts asking a technician to claim a job, and confirmations when a job is claimed.
- Supervisor notices, such as a job that is unclaimed or needs a decision.
How people opt in
Each Customer enrolls its own technicians and supervisors during onboarding. The staff member provides their mobile number and agrees in writing, on a signed enrollment form or an online form, to receive TraxCall dispatch texts at that number. Consent is not a condition of any purchase. Numbers are never collected from the public or bought from lists.
The enrollment wording reads: "I agree to receive automated after-hours dispatch text messages from TraxCall on behalf of my employer at the mobile number I provided. Message frequency varies with call volume. Message and data rates may apply. Reply STOP to cancel and HELP for help. See traxcall.com/sms-terms.html and the Privacy Policy."
Message frequency
Frequency depends on call activity. Most staff receive messages only when an emergency call comes in, and a single job may produce several messages.
Costs
TraxCall does not charge recipients for texts. Message and data rates from your mobile carrier may apply.
Opt out and help
- Reply STOP to any message to stop receiving texts. You will get one confirmation and no more messages.
- Reply HELP for help, or email info@traxcall.com.
- If you opt out, your employer can still reach you by phone call or another method they choose.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Read the full Privacy Policy.
Contact
Joseph Distributing, LLC (TraxCall)
114 Black Road, Houston, TX 77015
info@traxcall.com