After-hours emergency dispatch
From first ring to technician on the way.
When an emergency call comes in at 2 a.m., TraxCall answers it, collects the details, and puts the job in front of a technician who has to say yes. The loss doesn't leak to voicemail, and you stay in control.
Burst pipe, water on the floor
Caller: Maria R.
Address: 123 Example St
Callback: (555) 010-0100
Reply 1 to take this job.
Illustrative example, not a real customer.
The problem
The calls that pay the most come at the worst time.
Water damage, a dead furnace, a roof open to a storm. These calls arrive at night and on weekends, and the caller won't wait. If nobody picks up, they call the next company on the list.
Generic answering services take a message. A sleeping technician sees it hours later. By then the job is gone.
TraxCall treats an after-hours call like a dispatch problem, not a message-taking problem.
How it works
Four steps, no gaps.
Every call follows the same path, and every handoff is confirmed.
We answer instantly
An AI voice agent picks up on the first ring, in English or Spanish, says it's an after-hours line, and gathers the caller's name, number, address and what's happening. Life-safety emergencies are told to hang up and dial 911.
A technician takes the job
The details go to your on-call technician by text and phone call. The caller can be connected live. The technician presses 1 to claim the job, so you know a person has it.
Your supervisor stays in control
If the first technician doesn't pick up, the supervisor gets the call and decides: reach the customer directly, try the rest of the team, or run the first group again.
No job falls through
The process keeps working through your team in order. If nobody takes the job, it is flagged as unfilled instead of disappearing, and you can set a backup vendor.
Who it's for
Built for trades where an emergency can't wait until morning.
HVAC
No heat, no cooling, system failures.
Restoration
Water, flood, fire and storm damage.
Plumbing
Burst pipes, leaks, backups.
Roofing
Storm damage, active leaks, tarping.
Electrical
Outages, sparking, panel failures.
TraxCall is for service businesses. It is not an emergency service, and callers in immediate danger are directed to 911.
What you get
Built to be accountable, not just answered.
Every night's work is visible, and every caller is understood.
7:00 AM Morning Dispatch Report
A summary of the night in your inbox: every call, who claimed it, and anything that went unfilled. Proof of what the line did while you slept.
English and Spanish intake
The agent takes emergency calls in either language, so the caller gets help in the one they're most comfortable in.
Forced "Press 1" claim
A job isn't handled until a technician presses 1. No claim means it escalates, so a sleeping phone never costs you the job.
About
Built around one job.
We build one thing: reliable after-hours intake and dispatch for contractors who can't afford to miss the call.
We don't try to be a call center, a CRM or a general-purpose AI bot. We answer the call, get the details right, and make sure a technician takes the job.
Interested? Send us a note and we'll walk you through a live call.